Returns & Exchanges

At Zouk, we strive to ensure you love your handcrafted, cruelty-free products, but if you are not entirely satisfied, we offer a seamless 7-day return and exchange policy. Items must be unused, in their original packaging, and accompanied by the invoice to qualify for a full refund or replacement.

1

Initiate Request

Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Inspection

Once your request is submitted, our team will review the details and approve the pickup based on the product's condition and eligibility.

3

Reverse Pickup

Our courier partner will arrive at your doorstep within 48-72 hours to collect the package; please ensure the product is securely packed.

4

Refund Processing

After the item reaches our warehouse and passes a final quality check, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing