Frequently Asked Questions
Everything you need to know about our products and services.
What materials are used in Zouk products?
All Zouk products are 100% vegan and PETA-approved. We specialize in using high-quality handcrafted fabrics and premium 100% vegan leather to create stylish, cruelty-free fashion accessories.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days. You will receive a tracking link via email once your order is dispatched.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused products in their original packaging. Please visit our Returns Center on the website to initiate a request.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for faster checkout.
How do I clean my Zouk bag?
To clean your bag, simply wipe it with a damp cloth. For tougher stains on the fabric portion, use a mild detergent and cold water. Avoid machine washing or dry cleaning to preserve the material integrity.
Do you ship internationally?
Currently, we primarily ship within India. However, we are expanding our reach. Please contact our support team to check if international shipping is available for your specific location.